Children’s Hospital Los Angeles regularly earns top honors for the care it delivers. It is one of only 13 children’s hospitals to be designated a “Top Hospital” for 2013 by The Leapfrog Group, and is designated as a Magnet Hospital by the American Nurses Credentialing Center – an honor held by only five percent of hospitals nationwide. So, with such an impressive track record, why has the hospital been working on reshaping its culture?

CHLA Chief Executive Officer Rich Cordova provides the answers in a new ‘view from the top’ video interview with Senn Delaney Partner Nitsa Lallas, who leads the health care practice. Cordova examines the need to change cultural ways of working together across disciplines, and with other health care providers to provide a broader, community-based, and collaborative system for delivering care needed today. And he shares the benefits of building on a strong foundation for its people to thrive and navigate changes in the health care landscape by purposefully shifting its culture to better fulfill its purpose, mission, vision and strategies.

Watch a short highlights video with CHLA CEO Rich Cordova

Watch the full video interview with CHLA CEO Rich Cordova

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Watch a related video interview with Cynde Herman, CHLA director of Talent and Organizational Development

Watch a related video interview with Dr. Alex Judkins, department head of pathology and laboratory medicine at CHLA

In 2010, Cordova engaged Senn Delaney to guide a culture-shaping program to enable short and long-term business strategies. He examines the changing role of physician leadership in health care and their roles in creating healthy cultures that enhance collaboration, teamwork and patient care.

According to Cordova, the culture change has been a success and helped in several ways. “The culture shaping has really transformed the way we do business,” says Cordova. “The survey results we get back from our employees are constantly improving. One of the major initiatives that we’ve embarked on is our automated medical record on the outpatient side. It tremendously affects the way our clinicians treat our patients, and the processes and the flow of work all had to be redesigned,” he says. “What the culture transformation work did was it gave us the opportunity to be aligned, to have an easier way of getting alignment quicker, and get to the work that has to be done so that we can execute effectively.”

The latest video featuring Children’s Hospital Los Angeles is part of Senn Delaney’s CEO thought leadership video series on leading culture change. Other CEO view from the top videos can be viewed at SDTV, a video forum for sharing engaging case studies and best practices of interest to CEOs, executives and senior business leaders on why organizational culture is a key driver of business performance.